POPL HELP CENTER

1. Make sure their phone works with Popl: Compatible Devices

The phone model you have does not matter when sharing!

2. Make sure to touch your Popl to the very top of the back of their phone.

On iPhones, the sweet spot for reading a Popl is on the very top of the back of the device.

3. A Popl CANNOT be read when:  

- their phone is in airplane mode

- their device flashlight is on

- their phone screen is off

- their camera is open 

2. Make sure to touch your Popl to the very center of the back of their phone.  

For Androids, the sweet spot for reading a Popl is in the center of the back of the device.

Please send a message with the temp passcode on your Popl notecard and the email associated with your Popl Profile to @popl.co on Instagram or to jason@popl.co and we will link your account manually!

If your Popl is setting off your own phone, move it to the bottom of your iPhone or Android!

For Galaxies/Notes, it is actually better to place at the top by the camera.

Make sure and try a placement before you stick your Popl! ⚡️

Popl is a small tag placed on the back of your phone that lets you instantly share your social media, music, payment platforms and contact info just by tapping your phone to a compatible smartphone!

The other person doesn't need an app or a Popl to receive your info 💥

The possibilities for Popl are limitless. Popl can be used by anyone in any industry to instantly share a customized, all in one social profile to people they meet.

Don't want to share your whole profile, use our new patented Popl Direct feature to instantly pop someone to your Instagram, LinkedIn, contact card, Snapchat, etc.

Whether you are a student, artist, entrepreneur, model, influencer, athlete or photographer, Popl can help improve your networking and will leave a lasting impression on everyone you meet.

For iPhones: Place your Popl on the bottom of your phone. If you place it at the top, it will set off your phone's reader constantly!

For most Androids: Place your Popl on the bottom as well.

For Galaxies/Notes: Place your Popl at the top of your phone by your camera!

No! The other person does not need a Popl or app to receive your Popl profile. That's the beauty of Popl ⚡️

If their phone is on this list of compatible devices you can pop to their phone. If it is not, just use your Popl QR code on your profile to share!

No! Popls can be placed anywhere you want. You can put a Popl:

- on your laptop

- in your car

- on a restaurant table

- in your office

- in an open house

- the possibilities are endless!

The Popl doesn't communicate to the phone it is on, it communicates to the phone it is sharing info to.

Yes you can! With the Popl app, you can activate as many Popls as you want with the same account. Just log into the account you want to activate your Popl with and tap "Activate Popl"!

We've had users put Popls on their laptop, in their cars, in their offices, etc.

Absolutely! Email us at b2b@popl.co to start a conversation with us! 📈

A pop occurs when you touch your Popl to the back of another person's compatible phone to share your Popl profile!

This sharing is initiated by a push notification that will appear on the other person's phone. If that notification is tapped, your profile will load in the browser on their phone. No app is required for this!

Your pop count is the number of times you pop your Popl profile. In the future, we will have rewards for reaching a certain number of pops. So let's get poppin!

If your question is not answered on this FAQ, please send an email to support@popl.co or text +1 (510) 847-8748 !

For all press inquiries, please contact press@popl.co

Click here for Popl compatible phones!

Yes! Popls will work through 99.9% of phone cases, including ones that hold credit cards. The only exception would be if your case has a layer of metal.

For iPhones, the iPhone XR, XS, XS Max, 11, 11 Pro, 11 Pro Max, SE and all future iPhones are compatible with the pop feature of Popl.

When reading from the Popl app, iPhone 7 and newer are compatible with Popl! Just use the "Read a Popl" function in the main menu.

Virtually all Android Smartphones are compatible with the pop feature of Popl. However, please visit our compatible devices page to ensure that your smartphone is on the list.

iPhones as old as the iPhone 5S and almost all Androids can use their camera to scan your Popl QR code. Your Popl QR code can be found by tapping the QR code button on the top right of your profile on poplme.co. You can even add your Popl Card to your Apple Wallet for easy access!

You can also share your profile via text, airdrop, email or any social network by sharing the link to your Popl profile.

Some Android phones have NFC turned off by default!

If your Android is not reading Popls, go to your phone settings and search for "NFC". Then make sure you have this turned on!

Right here -> Popl App

If you are getting this message in the Popl App, that means you have a Popl that is already activated!

Please follow the steps on the back of the Popl notecard you received, no need to activate using the app. Once you have followed those steps, your Popl is good to go!

With the Popl app downloaded, iPhone 7 and newer can receive your profile in app! This functionality is available with the "Read a Popl" option from in the Popl app main menu.

The People Page™️ is the absolute FASTEST way to save someone's info into your phone!

When someone with a Popl pops you or you scan a Popl QR Code, the new person gets added to your People Page™️ automatically. This page saves the Popl profile of everyone you meet so you can make sure to never lose another important connection.

When a Popl or QR code sends a notification that says "Open in Popl" this means they will be added to your People Page™️.