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Popl Refund Policy
Physical Product Refunds
This Refund Policy describes how we manage refunds.
Returns
We do not take returns. To be eligible for a refund, we require a receipt or proof of purchase in the form of an order number and your order must have not been fulfilled, shipped or delivered per carrier tracking info.
Refunds (if applicable)
If your Popl is scratched or damaged, you may be eligible for a replacement. We offer replacements for damaged Popls with photo proof within 48 hours of delivery. In the case that a Popl does not adhere well to a case or phone, you may be eligible for a replacement Popl device, not a refund.
If you are having trouble activating your Popl or popping to compatible phones and you would like to request a refund or replacement, please contact our team at [email protected]. Typically, all issues can be resolved with some helpful tips from the team!
If you have successfully activated your Popl and are experiencing issues popping to a compatible device after you’ve contacted [email protected], you may be eligible for a refund. Once approved for a refund, we will send you an email notifying you that we have refunded your purchase. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-4 days.
Warranty
If your Popl loses its adhesive within the first 30 days of your order being marked as delivered, you are eligible for a free placement.
Pro Member Special Warranty
Beyond 30 days after your Popl is marked as delivered, you are eligible for a free replacement Popl should your Popl become damaged or lost. Please contact [email protected] for assistance with this.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items
Only regular priced items may be refunded (if applicable), unfortunately sale items cannot be refunded.
Exchanges
We do not accept exchanges.
Shipping
We do not accept returns, so no shipping info is required.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [email protected].
Software Product Refunds
Popl Pro and Pro Plus Subscription Refund Policy
This document explains Popl Co’s refund policy Popl Pro and Popl Pro+ subscriptions paid via
Apple App Store, Google Play Store, or other payment methods.
Apple App Store:
If you subscribed via the Apple App Store please request a refund by following the steps in this link. Learn more about Apple’s refund policies via this link.
Please note, we are not permitted to issue refunds on Apple subscriptions.
For this reason, you are eligible for an Apple App Store credit within 7 days of your first subscription charge. Please see details below.
If Apple denies your request, you may contact us at [email protected] within 7 days of your subscription start date and request a refund. You are eligible for a store credit equal to 70% of your subscription cost within 7 days of your first subscription charge, or 7 days after your 14 day free trial has ended. You are not eligible for a refund after the 7 day grace period.
Google Play Store:
If you subscribed through the Google Play Store you may request a refund via this link.
Learn more about Google Play’s refund policies via this link.
If Google denies your request, you may contact us at [email protected] within 7 days of your subscription start date and request a refund. You are eligible for a full refund within 7 days of your first subscription charge, or 7 days after your 14 day free trial has ended. You are not eligible for a refund after the 7 day grace period.
Other Payment Methods:
If you subscribed on a desktop computer (i.e. dash.popl.co) or via a payment link, you may contact us at [email protected] within 7 days of your subscription start date and request a refund. You are eligible for a full refund within 7 days of your first subscription charge, or 7 days after your 14 day free trial has ended.
This Refund Policy describes how we manage refunds.
Returns
We do not take returns. To be eligible for a refund, we require a receipt or proof of purchase in the form of an order number and your order must have not been fulfilled, shipped or delivered per carrier tracking info.
Refunds (if applicable)
If your Popl is scratched or damaged, you may be eligible for a replacement. We offer replacements for damaged Popls with photo proof within 48 hours of delivery. In the case that a Popl does not adhere well to a case or phone, you may be eligible for a replacement Popl device, not a refund.
If you are having trouble activating your Popl or popping to compatible phones and you would like to request a refund or replacement, please contact our team at [email protected]. Typically, all issues can be resolved with some helpful tips from the team!
If you have successfully activated your Popl and are experiencing issues popping to a compatible device after you’ve contacted [email protected], you may be eligible for a refund. Once approved for a refund, we will send you an email notifying you that we have refunded your purchase. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-4 days.
Warranty
If your Popl loses its adhesive within the first 30 days of your order being marked as delivered, you are eligible for a free placement.
Pro Member Special Warranty
Beyond 30 days after your Popl is marked as delivered, you are eligible for a free replacement Popl should your Popl become damaged or lost. Please contact [email protected] for assistance with this.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items
Only regular priced items may be refunded (if applicable), unfortunately sale items cannot be refunded.
Exchanges
We do not accept exchanges.
Shipping
We do not accept returns, so no shipping info is required.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [email protected].
Popl Pro and Pro Plus Subscription Refund Policy
This document explains Popl Co’s refund policy Popl Pro and Popl Pro+ subscriptions paid via
Apple App Store, Google Play Store, or other payment methods.
Apple App Store:
If you subscribed via the Apple App Store please request a refund by following the steps in this link. Learn more about Apple’s refund policies via this link.
Please note, we are not permitted to issue refunds on Apple subscriptions.
For this reason, you are eligible for an Apple App Store credit within 7 days of your first subscription charge. Please see details below.
If Apple denies your request, you may contact us at [email protected] within 7 days of your subscription start date and request a refund. You are eligible for a store credit equal to 70% of your subscription cost within 7 days of your first subscription charge, or 7 days after your 14 day free trial has ended. You are not eligible for a refund after the 7 day grace period.
Google Play Store:
If you subscribed through the Google Play Store you may request a refund via this link.
Learn more about Google Play’s refund policies via this link.
If Google denies your request, you may contact us at [email protected] within 7 days of your subscription start date and request a refund. You are eligible for a full refund within 7 days of your first subscription charge, or 7 days after your 14 day free trial has ended. You are not eligible for a refund after the 7 day grace period.
Other Payment Methods:
If you subscribed on a desktop computer (i.e. dash.popl.co) or via a payment link, you may contact us at [email protected] within 7 days of your subscription start date and request a refund. You are eligible for a full refund within 7 days of your first subscription charge, or 7 days after your 14 day free trial has ended.
