Refund Policy

This Refund Policy describes how we manage refunds. 

Returns

We do not take returns. To be eligible for a refund, we require a receipt or proof of purchase in the form of an order number and your order must have not been delivered per carrier tracking info.



Refunds (if applicable) 

If you are approved for a refund, we will send you an email to notify you that we have refunded your purchase. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@popl.co. 

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We do not accept exchanges. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
We do not accept returns, so no shipping info is required. 

Contact us 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@popl.co, a call to 15108478748 or by mail using the details provided below: 

Popl Co
[Re: Privacy Compliance Officer] 
11740 Wilshire Blvd, Apt. A2508, Los Angeles CA 90025, United State

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